FAQ

We only use natural coconut wax, soy wax, and botanical wax—no paraffin, no toxins, just a cleaner, safer burn.

Yes! Our fragrance blends are crafted with top-tier essential oils and certified clean fragrance oils—tested for safety and quality.

Each candle is hand-poured in small batches in the USA to ensure craftsmanship and consistency.

Our candles are optimized for hot throw, releasing a rich and lingering scent from first light to last burn.

No animal ingredients, no animal testing. Ever.

Our products are made with non-toxic, clean ingredients—including natural waxes and certified safe fragrance oils. However, everyone’s sensitivity is different during pregnancy. We recommend consulting your healthcare provider before using any fragranced products while pregnant, especially if you have scent-related sensitivities or allergies.

Rooted in New Jersey, all of our creations are developed and produced with care in the USA.

On first burn, let the wax melt fully to the edges (about 3 hours). Some wax may stay along the sides—this is normal due to the soft nature of coconut wax. After that, limit burns to 4 hours max. Stop use when 1/4" of wax remains. For an even better burn, you can use a smart lid to help maintain a full melt pool. We’re working on bringing this accessory to you soon—stay tuned!

Follow these simple steps for a clean, even, and long-lasting burn:

1. First Burn Matters: Let the wax melt all the way to the edges (around 3 hours) to prevent tunneling.

2. Trim the Wick: Always trim the wick to ¼ inch before each burn to reduce smoke and ensure an even flame.

3. Burn Time: After the first burn, limit each session to 1.5–4 hours. This protects the wick and keeps your scent strong.

4. Burn Time: After the first burn, limit each session to 1.5–4 hours. This protects the wick and keeps your scent strong.

5. Let It Cool: Allow the wax to solidify completely before relighting.

6. Stop at ¼ Inch: Discontinue use when only ¼ inch of wax remains to avoid overheating the vessel.

7. Smart Lid (Coming Soon!): Use a smart lid (once available) to help maintain a full melt pool and maximize scent throw.

All of our orders are carefully packed and shipped from our studio in New Jersey, U.S. 

At this time, we ship within the mainland United States only. Unfortunately, we're unable to ship to Hawaii, Alaska, Puerto Rico, the U.S. Virgin Islands, other U.S. territories, or international locations. we're actively working to expand our shipping capabilities in the future.

You’ll get a tracking notification as soon as your order is processed-just a heads up, it might take up to 48 hours for tracking info to update.

We aim to process all orders within 12 to 48 hours (excluding weekends and holidays). Orders placed on Friday, weekends, or public holidays will begin processing the next business day.

Once your package is on its way, delivery time will depend on the shipping method you select and your shipping address, based on your shipping address, the system will suggest the most suitable delivery methods for you to choose from.

Selected: Typically 2–3 business days

Shipping method availability may vary depending on your location. Delivery to rural areas may take longer.Delivery time begins once your order has been handed over to the shipping carrier. Processing time is not included in the transit estimate.

We appreciate your patience and understanding as we prepare your order with care.

We process orders within 24 hours (business days only, excluding weekends). Once your order ships, you’ll receive a tracking email.

We accept all major credit cards, PayPal, and Apple Pay.

If you wish to return a product, please send an email to order@monom.club within 14 days of your purchase. We will reply to you with an address to return the products to. Please note, THE RETURNED ITEMS MUST BE UNUSED AND IN THEIR ORIGINAL CONDITION.

Upon return:

- Please return the products as soon as possible and no later than 14 days of your initial email.

- Place the product(s) in the original shipping box, or a similar solid box. close and tape the box.

- Place the return shipping label on the outside of the box, covering any other delivery information.

- Return at your closest delivery point.

- Please keep your postal receipt, we may need to see this if we have not received your package.

We’re so sorry to hear that! We take great care in packing each order, but if your candle arrives genuinely damaged or unusable, please contact us within 3 days of delivery at [CustomerService@Monom.club] with clear photos of the packaging, product, and shipping label. This helps us file claims with our carrier and ensure you’re properly taken care of.

Please note:

- Minor surface imperfections, slight frosting, or softening of wax due to heat in transit (especially during warmer months) do not affect burn quality or safety and are not considered damage. Simply place the candle in a cool, shaded area (below 75°F) for a few hours—it will return to normal.

- We reserve the right to determine if a product qualifies as damaged. If the damage appears to be caused after delivery or by improper handling, we may be unable to offer a replacement.

We deeply appreciate your understanding—every candle is handcrafted, and your support helps us maintain the integrity and fairness of our small-batch process.

Our products are carefully made and already look beautiful on their own, perfect for gifting even without extra packaging. In the future, when we find sustainable materials and more eco-friendly paper, we’ll offer gift wrapping and cards, so you can share our products thoughtfully while caring for the planet.

Not yet. But we recommend placing separate orders for each address to ensure smooth delivery and tracking.

Absolutely! Sustainablity is at the heart of Mono.M. Most of our packaging is fully recyclable or reusable. From our ceramic vessels to paper boxes and shipping materials, we intentionally avoid plastic wherever possible. We’re always working to reduce waste.

We’re not perfect, but we’re working on it. We're exploring carbon-neutral shipping options and eco-certifications to ensure our footprint stays as small as possible.